Refunds & Returns

Thank you for shopping at Emerald City Cakes and Gifts.

If you are not entirely satisfied with your purchase, we are here to help. Please get in touch as soon as you have received the item to discuss your concerns.


You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase included


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 3 working days, or dependant upon your card issuers policies.


You will be responsible for paying for your own shipping costs to return the item. Original shipping costs are non-refundable. If you receive a refund, the cost of the original p&p will be deducted from your refund

Contact Us

If you have any questions on how to return your item to us, please contract us.